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	<title>HiddenTruths. &#187; customer service</title>
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	<description>your best customers know...what matters</description>
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		<title>Do you Claim to be Customer Centric?</title>
		<link>http://hiddentruths.ca/137/consumer-insight/do-you-claim-to-be-customer-centric</link>
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		<pubDate>Tue, 15 Feb 2011 18:21:00 +0000</pubDate>
		<dc:creator>Margo</dc:creator>
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		<category><![CDATA[business]]></category>
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		<description><![CDATA[There is a popular trend in today’s marketplace as businesses focus their attention on becoming increasingly customer centric.]]></description>
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		<title>The REAL VALUE of a conference</title>
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		<comments>http://hiddentruths.ca/229/consumer-insight/the-real-value-of-a-conference#comments</comments>
		<pubDate>Sun, 06 Jun 2010 13:23:09 +0000</pubDate>
		<dc:creator>Margo</dc:creator>
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		<description><![CDATA[I have always been a big believer in sending my people and personally attending conferences. The MRIA was no exception.]]></description>
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